1.0 INTRODUCTION
This section of the report deals with the historical background of the study, the historical background of Imo State environmental Agency, it also narrates the statement of problem, objective of the study, significance of the study, research questions and scope and limitation of the study.
1.1 BACKGROUND OF THE STUDY
Effective communication is and always has been an important feature in enhancing excellent managerial performance. Communication is the lifeblood of every phase of organization life. The basic theory of effective communication dictates that everyone is an organization should have all the information he needs to perform his job properly. Manager’s communication skill creates a climate for good human relations and provides effective motivations for employees.
What is communication? according to O’Shaughnessy (1976:209) sees communication as the means by which information is passed from one persons to the decisions makers and resulting decisions passed to these involved in executing them without superior or subordinates communication, there could be no organization since it would be impossible to get people to do in a coordinating way: people would be linked together or abstract chain of command but acting without chain of understanding.
Management in some organization seems incapable of communication effectiveness and successful with the work done.
Subordinates do not comprehend what they are told by superiors and the administrator does not hear clearly through what the subordinates are trying, to tell him, when such situation arises productivity will fall drastically. Therefore managers should be greatly concerned with information system and how they are working.
According to Onuta (1991:89) daily contract between subordinates and superior is the most important and suddenly used method of communication. The need together free flow of message through open channels of communication on which in a firm is essential for the smooth running of the organizational machinery. The success of any organization depends on the caliber of its administrative managers. Where a managers communication is poor, coordination is poor since coordination implies that people are manager has to interpret information generated by his subordinates and pass such information either upwards or horizontal to his superior and peer respectively.
In this way, they improve managerial performance. Hence, the information must be understandable between the sender / code and the receiver / decoder and must be acted upon before we say that communication process has been completed.
It is for the fore-going reason that research work center ground the role of effective communication in improving managerial performance a study of Imo State Environmental Protection Agency (ISEPA) Owerri. Using this organization the researcher tends to find out the extent in which communication effective and know communication when effective, can improve the performance of managers.
ISEPA was established in June 1992; it was formally situated at Okigwe road secretariat but presently and permanently situated at Isiukwuato street Prefab, Aladinma, and Owerri. This involves the regulating like oil. Companies, industrial inspection, environmental population, pollution control, laboratory analysis water quality monitoring air quality and also monitoring soil quality, training of personnel’s industrial attachment students, project and research assistance up to PHD level. The origination has seven departments planning and enforcement, pollution, control laboratory services, personnel management, public relation office and finance and supply – it has about fifty modes including both administration and technical staff over leaf is an organigram of the organization. In order to have a successful business with administrative and technical staff, effective communication becomes imperative.
1.2 STATEMENT OF THE PROBLEM
one of the organization major function is to control and monitor environment pollution of the public relation and social responsibilities for the first six or seven years of the organization operations, also to achieved a greater deal so as to enhance its objectives in later years, things changed and productivity attracted the interest of properly established communication system in the organization unity of command which is necessary for the affirmations of the objectives of the organization is lacking and there is poor flood of information from top to the bottom.
1.3 OBJECTIVES OF THE STUDY
The broad objectives of this study are to determine the role of effective’s communication in improving managerial performance as well as creating possible ways of maintaining effective communication in an organization.
The objectives are therefore being stated below.
1.4 RESEARCH QUESTIONS
1.5 SIGNIFICANCE OF THE STUDY
Every organization believes in the value of good staff on it few and up getting it right.
Therefore it is pertinent to give considerable attention to these problems.
1.6 SCOPE /DELIMITATIONS OF THE STUDY
This study “The role of effective communication in improving managerial performance” is centered only in Imo state environmental protection agency Owerri, the researcher has no intention to study the role of effective communication in other business organizations because every necessary information and facts will be provided by the organization.
LIMITATIONS OF THE STUDY
Despite the limited scope of this research it was affected with certain constraints which are as follows:
1.7 DEFINITION OF TERMS
COMMUNICATION: Sending, giving or exchange of information and ideas
ORGANIZATION: An association or society people working together to achieve an aim / goals.
GRAPEVIEW: An unofficial network of communication by which gossip and information and speed.
CHANNEL: The course of agency through which communication passes.
SYSTEM: Orderly inter-connected a method of organization.
DESTINATION: The phase to which a person or thing is going process: Series of acts or changes proceeding from one to the next.
GESTURE: A movement of the body or how to express an emption or intention.
SOCIAL DISTANCE: The distance between people who have different social back grounds such as education, wealth and religious persuasion.